Shipping & Returns

Shipping of orders is done through Israeli registered post, unless otherwise agreed upon.
All orders appearing in the gallery are shipped within 1 business day after receipt of payment, and often on the day of the order. In cases of custom designed orders, shipping is 5 – 10 business days after receipt of payment, and sometimes earlier.

Shipping charges are non-refundable.

Any shipping damage claims must be made within 24 hours of delivery. Please keep all packing material for inspection by shipper. Damage must be noted on shipping slip.

If you are not satisfied with your purchase, you may return it, within five days from receipt of your goods, for a full store credit (less shipping charges) that can be applied towards another item from our store within a year.  Discounted items are non-refundable and non-exchangeable. Return authorization is required on all returns.  Please email us before returning the item for a return authorization number (RA#).  Please write this RA# on the outside of your package.  Unauthorized returns will be sent back at the sender's expense.

All items being exchanged must be returned in full, having all parts of the item being returned and accompanied by your original receipt.  All tags, cards and/or pouches must be included. No partial returns.

Please feel free to email or call if you have any questions prior to purchasing.

 

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